Shipping policy

To provide high-quality joint recovery products at accessible prices, we partner with trusted fulfillment centers and logistics providers around the world. Orders are shipped directly from our partner warehouses to your address.

Because of this, some orders may arrive in multiple packages depending on product availability.

Processing Time

Orders are processed within 1–3 business days after purchase.

Once your order ships, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times vary based on location and demand:

United States: 7–15 business days

Canada & Europe: 8–18 business days

Australia & International: 10–22 business days

Please note that holidays, customs processing, or high-demand periods may cause slight delays.

Tracking Your Order

All orders include tracking. Once your item ships, you’ll receive a tracking link via email so you can follow its journey to your door.

Tracking updates may take 24–72 hours to appear in the system.

Shipping Fees

Shipping costs are displayed at checkout before payment is completed.

Address Accuracy

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately so we can attempt to update it before the order ships.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact our support team. We’ll work with the carrier and our fulfillment partners to resolve the issue as quickly as possible.

Customs & Duties (International Orders)

International shipments may be subject to customs fees, import taxes, or duties depending on your country’s regulations. These charges are the responsibility of the customer